Placing Your Order
Security and Privacy
MyPasTest and PasTest Online Subscriptions
Book Returns and Refunds
Website Technical Problems
More about PasTest
Shopping with PasTest
We offer various ways for you to pay for your order: credit/debit cards, cheque, banker's draft or you may have a PasTest money-off voucher. You may use a combination of a voucher and any payment card we accept, to pay for your order.
We accept payment by all major credit/debit cards except American Express. PasTest do not charge a transaction fee for processing credit or debit cards.
When paying by cheque, make your cheque payable to PasTest Limited and write your name and address on the reverse of the cheque. Please send your cheque together with the completed order form to the following address if you are sending your order from within the United Kingdom.
If you are placing your order from outside the United Kingdom, please send your banker's draft together with your completed order form to the following address:
Please note the freepost address system does not operate from outside the United Kingdom.
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Placing Your Order
Once you've found the items you wish to buy and have added them to your basket, you can begin the checkout process by clicking on the 'checkout' link in your basket or at the top right of your screen.
You can go straight to checkout to pay for your goods. You will be required to register with us (please note that this does not include your payment card details). You'll be asked to set up a password.
If you have already registered online with www.pastest.co.uk, simply enter your email address and password when prompted during the checkout process. At checkout, you can review and amend your order details on the order summary page.
When you're ready to complete your order, click the 'place order now' button and wait for an online receipt, Add 'payment is taken at this point'. You will also be sent a confirmation email shortly after placing your order.
If you need help placing an order or have any other questions, please email our customer service team via email@example.com or telephone on +44 (0) 1565 752000 (Mon - Fri, 9:00am - 5:00pm, GMT).
Remember you can place your order over the telephone on +44 (0) 1565 752000 (Mon - Fri, 9:00am - 5:00pm)
When placing your order by post from within the UK, send your completed order form with your cheque (made payable to PasTest Limited), to the following address. Please complete your address details on the reverse of the cheque.
If you are placing your order from outside the UK please send your banker's draft together with the completed order form to the following address:
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If you have forgotten your password, all you need to do is enter your email address on the 'forgotten your password' page and we will email you your password information. Then simply follow the instructions in the email to change your password. Click here to go to the 'forgotten your password' page.
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Terms and Conditions
Welcome to the pastest.co.uk website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service representatives by email, or call us on +44 (0) 1565 752000 (Mon - Fri, 9:00am - 5:00pm).
- "Conditions" means these terms and conditions and any special conditions
- "Product" means a product displayed for sale on the website
- "Product description" means that part of the website where certain terms and conditions in respect of the individual product are provided
- "Special conditions" means the terms and conditions in the product description
- "Users" means the users of the website collectively
- "Personal information" means the details provided by you on registration
- "We/us" means PasTest Limited
- "Website" means the website located at www.pastest.co.uk or any subsequent URL which may replace it
- "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer
- "United Kingdom" and "UK" means England, Wales, Scotland, Northern Ireland and the Channel Islands
- "You" means a user of this website
Use of the Website
You are provided with access to this website in accordance with these terms and conditions and any orders placed by you must be placed strictly in accordance with these terms and conditions.
We reserve the right to:
- modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
- change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website
Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse, and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on, or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. If you wish to link to our website homepage or any page on our site, you must seek the permission of the PasTest commercial manager first. If permission is granted you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.Back To Top
Security and Privacy
We use internet standard encryption technology to protect your personal information including credit or debit card number, name and address. This process is known as SSL (secure sockets layer). To check that you are in a secure area of our site look at the bottom of your browser to see a closed padlock or an unbroken key. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.pastest.co.uk in your browser address window.
Your privacy is of the highest importance to us, and we promise never to sell your personal details to any third parties.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, delivery address, telephone number, etc). All such information is held on secure servers. Your credit/debit card details are used only for a single transaction. We do not store your credit/debit card details. PasTest complies fully with all applicable data protection and consumer legislation, and will treat all your personal information as fully confidential (although we reserve the right to disclose this information in the circumstances set out below).
Our online ordering system uses a 'cookie' to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous cookies that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them, unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your PC or Mac.
In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site.
We confirm that any personal information which you provide (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office. We use your information only for the following purposes:
- Processing your orders
- For statistical or survey purposes to improve this website and its services to you
- To serve website content and advertisements to you
- To administer this website
- Consent to be notified of products or special offers that may be of interest to you
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
We will endeavour to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, you can request that we cease using your information and that we stop mailing information to you by writing to the Commercial manager at PasTest Limited, Egerton Court, Parkgate Estate, Knutsford, Cheshire, WA16 8DX. Alternatively you can email us at firstname.lastname@example.org quoting your full name and address and postcode. If you decide not to receive email newsletters from us regarding the website, you can remove your email address from our list at any time by using the links in the emails we send you.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our mailing list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Questions regarding this policy should be directed to the head office of PasTest Limited as follows:
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MyPasTest and PasTest Online Subscriptions
Use of MyPasTest and PasTest Online Subscriptions
Your MyPasTest account, PasTest Online subscription and log in details are personal and non transferable and must be kept confidential and used only by you for the duration of your subscription or registration period. We reserve the right to terminate your subscription and/or take further action should we find you in breach of this clause.
Purchase of Products
Description of Products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, guarantees, and after-sales service.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted, in accordance with our order acceptance policy.
Prices & descriptions may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products and/or services you have selected. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. Details of this policy can be found in the "contract creation and electronic contracting" section below.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Click here to find out more about our refund policy which is incorporated into these conditions.
Contract Creation and Electronic Contracting
The technical steps required to create the contract (order acceptance policy) between you and PasTest Limited are as follows:
- You place the order for your products on the website by pressing the confirm order button at the end of the checkout process
- Your order constitutes an offer to us to buy our product(s)
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from PasTest Limited.
- Order acceptance and the completion of the contract between you and PasTest Limited will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in 'change or cancel your order'
Non-acceptance of an order may be a result of one of the following:
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
All disputes arising from this contract shall be governed by English law and statutes.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this website. payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of this Website.
You confirm that the credit or debit card being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of: our withdrawing any product from this website whether or not that Product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.Back To Top
Orders for books to a UK address received before 4pm Monday to Friday (excluding Bank Holidays) are despatched on the same day (overseas orders must be placed by 2pm for same day despatch). Orders received after 4pm are despatched on the next working day, subject to credit card processing.
We deliver via a distributor to UK addresses using DPD Express Parcel Delivery Service. 95% of all UK orders should arrive on the next working day. We also use DPD for deliveries within Europe with a maximum transit time of 4 working days.
For outside Europe our distributor uses DHL International Courier Service and these packages have a maximum transit time of 6 working days. All of our despatches are traceable.
For orders that include pre-order items, the available items will be delivered as normal and pre-order items will be delivered as soon as they become available. You will not incur extra delivery charges for pre-order items.
Our delivery charges are as follow:
||Each book thereafter|
When you add products to your shopping basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order. If you add additional items, please double check the charge by clicking "re-calculate". If you have any questions or concerns about delivery and availability then please don't hesitate to contact us.
Order Change or Cancellation
If you have not received your confirmation of despatch email notifying you that your order has been processed and despatched then you may cancel your order by emailing us at email@example.com (please include your order reference number and full details of your order) or contact us on +44 (0)1565 752000 (please have your order reference number and delivery details to hand). Please note that you cannot cancel your order once it has been despatched. If you wish to cancel an order that has already been despatched you will need to return the item(s) to us for a refund in accordance with our Return Policy (see below).Back To Top
Book Returns and Refunds
We want you to be totally satisfied with every purchase you make from PasTest Limited. We pride ourselves on offering the highest quality products and services. However if, for any reason you decide not to keep your books, you can return them to us within 14 days of the delivery provided the books are unused and in their original condition and accompanied by all original sales documentation. To return the books please follow the instructions in the delivery documentation.
We will refund the full purchase price of the product if the book(s) comply with the description in the paragraph above. Please note that refunds including postage will only be given if the return is a result of our error (i.e. wrong, faulty or damaged product) but not when a product is simply unwanted. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. We do not charge for returns.
If you are returning products paid for on your credit or debit card, any refund will be made directly to your card account.Back To Top
The information offered by PasTest is obtained by our authors from reliable sources. However, while every effort has been made to ensure its accuracy, no responsibility for loss, damage or injury occasioned to any person acting or refraining from action as a result of information contained herein can be accepted by the publishers or author.
Intellectual Property and Right to Use
PasTest is the registered trademark of PasTest Limited. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with Laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy
The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.
This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We do not seek to limit our liability for death or personal injury caused by our negligence.
Our liability in connection with any product(s) purchased through our website is strictly limited to the purchase price of that product
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Your statutory rights are not affected by these terms and conditions.
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
The registered company address of PasTest Limited is:
The company registration number is 4056527. Contact details for PasTest Limited are set out in the 'contact us' section of our website.Back To Top
Frequently Asked Questions (FAQ)
Do I get a receipt?
Yes, you will get this via email when you book. Please keep this safe as you may need it for reimbursement or tax purposes.
Where do I access PasTest Online?
Go to the 'MyPasTest' area at www.pastest.co.uk
What is a pre-ordered book?
Titles that are not yet published are available to pre-order. If you pre-order a book, it will be despatched as soon as stock reaches our warehouse. To check availability of a book visit our website or telephone customer services on 01565 752000.
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If you wish to place an order or have a customer service query on any of our books, courses, conferences or online products call:
+44 (0) 1565 752000 (Mon - Fri, 9:00am - 5:00pm)
For all other non-product queries call:
+44 (0) 1565 752060 (Mon - Fri, 9:00am - 5:00pm)
If you have any queries, or wish to comment on any of our products and services, email us at firstname.lastname@example.org
+44 (0) 1565 650264
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Website Technical Problems
If you are experiencing difficulties placing an order please click here to email us with details of the problem and we will try to resolve it as quickly as possible. Alternatively you can contact our customer service team on +44 ( 0 ) 1565 752000 (Mon - Fri, 9:00am - 5:00pm) to place your order.
PasTest cannot be held responsible if the computer that you use to visit our website does not allow access to certain areas within.
Several areas including video footage require Flash animation, so please ensure that the computer you are using is allowed to download the latest version before purchasing.
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More about PasTest
What makes PasTest special? PasTest have over 30 years of experience providing revision textbooks, courses and online revision tools to support you throughout your medical career.
Whether you're a medical student, panicking about MRCP, or preparing for CCT and your consultant interview we should be the first place you turn. This is what we do. And it's all we do. We're not juggling organising a course with a busy clinical practice or checking our emails when we get a spare half an hour at the end of the day. This commitment to our customers and their medical careers is what makes us the best.
As part of our commitment to providing the very best revision tools we have introduced online revision courses and tools for MRCP 1, MRCP 2, PACES, MRCPCH 1, MRCPCH 2, MRCS, DCH, Dentistry and Undergraduate Finals exams. Whether you choose books, courses, online revision, or a combination you can trust that every PasTest product is designed by doctors who know all the secrets to help you clear your next hurdle.
It's not enough for us to just bring out the same revision solutions as everyone else, we think you deserve better. So whether it's collecting exam questions, adding eLectures to our revision packages or developing brand new revision solutions, we're constantly innovating to make your life easier.
Every year PasTest revision courses, books and eLectures help medical students and doctors achieve their career goals.
We are the leading providers of medical revision books, courses and online courses for MRCP, PACES, MRCPCH, DCH, MRCS, GPST, nMRCGP, DRCOG, MRCOG, SpR Management, dental student and medical student exams.
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If you are not satisfied with the level of service you receive online, please do let us know by contacting us as above. If you are still dissatisfied with our response, then contact our & Commercial Manager at email@example.com or alternatively, write to us at: Customer Services, PasTest Limited, Egerton Court, Parkgate Estate, Knutsford, Cheshire, United Kingdom, WA16 8DX.
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- To deal with your complaint fairly, confidentially and effectively
- To acknowledge your complaint within 2 working days and provide a likely timescale for resolving it
- To keep you updated on progress made.